ETINOR GLOBAL, S.A. DE C.V. (hereinafter, "ETINOR GLOBAL") presents its policies of use, which must be observed by each and every one of our clients, users, visitors, suppliers and commercial allies ("Contracting Parties"), by virtue of the contracting, use and enjoyment of the products and services of ETINOR GLOBAL.

SUGGEST YOU READ OUR SALES POLICIES CAREFULLY.

By using the ETINOR GLOBAL website https://etinorglobal.com/, you implicitly and immediately accept these policies of use. If you do not wish to accept these terms, we suggest that you do not use the ETINOR GLOBAL website and do not contract or use the services of ETINOR GLOBAL to purchase products offered on the site.

The https://etinorglobal.com/ website is operated directly by ETINOR GLOBAL.

ETINOR GLOBAL provides this website, including all information, tools, products and services available to anyone who accesses it. We suggest you read the Terms and Conditions carefully before accessing or using our website and purchasing our products and/or services.

By accessing and/or using our platform, as well as making a purchase or contracting any service offered by ETINOR GLOBAL, you automatically accept the Terms of Service.

ETINOR GLOBAL, for its part, reserves the right, at its discretion, to change, modify, add or delete parts of these terms at any time. You should periodically check to see if these terms have changed. The continued use of the etinorglobal.com website after the incorporation of changes to these terms will imply the implicit acceptance of such changes.

Any new services that are added to the current site will also be subject to these Terms and Conditions of Service. You will be able to access the updated version of the Terms and Conditions through our website https://etinorglobal.com/ in the Terms and Conditions section.

We reserve the right to update, change or replace any part of the Terms and Conditions of Service by posting updates and/or changes on our website. It is the user's responsibility to periodically review our website https://etinorglobal.com/ to verify the changes that may arise; likewise, we will notify our registered users via email about updates, changes and replacements of the Terms and Conditions of ETINOR GLOBAL, as well as the incorporation of new services or products offered to the general public.

Your continued use of or access to the website or any of our platforms and/or services following the posting of any changes constitutes automatic acceptance of such changes.

By acquiring any product and/or service from ETINOR GLOBAL you implicitly and automatically accept the Terms and Conditions, which you have carefully read and understand the scope of the use of our digital platform and services.

DEFINITIONS

ETINOR GLOBAL: ETINOR GLOBAL, S.A. DE C.V.

USER: Shall be the person of legal age who navigates, consults or registers in our web site https://etinorglobal.com/

CONTRACTOR: The natural person who contracts the services of ETINOR GLOBAL or acquires our products through our website https://etinorglobal.com/

SERVICES: We offer a variety of products focused on label identification, label printing equipment and its accessories or spare parts, reading and data capture technology, repair services and warranty extension policies.

SERVICE COVERAGE AREA: National territory.

PAYMENTS: Any payment made on our site to purchase our products and / or services, will be made through the OPEN PAY and CONEKTA platform so ETINOR GLOBAL will not collect data from bank cards.

AVAILABILITY OF PRODUCTS: Our website has the option that shows the availability of the selected product.

PURCHASING POLICIES

ETINOR GLOBAL products and services will be provided to the general public, who are willing to purchase the products and / or service policy and meet each and every one of the following requirements:

-To have official identification proving date of birth. To be of legal age according to the laws of the Mexican Republic, whose general assumption is 18 years old.

-To have a credit or debit card in order to purchase our products and/or services.

-To read and accept the Terms and Conditions. The Terms and Conditions will be understood to be accepted by any person who enters the web page https://etinorglobal.com and/or has a user account, as well as the person who benefits from the Service, who may be the Contracting Client.

-Provide accurate contact information to the account, as requested on our website. You must also provide any other information that may be requested by ETINOR GLOBAL.

Reasons for refusal to provide the Service.

-That the contracting person is a minor.

-Providing false data.

-For the refusal or omission to make the payment to acquire the products and/or services of ETINOR GLOBAL.

-For being out of the area of coverage of the parcel.

ETINOR GLOBAL reserves the right to deny the provision of our services at our sole discretion.

ETINOR GLOBAL SERVICES

Through ETINOR GLOBAL our customers will have:

Access to a wide variety of products for identification, through labels in various materials displayed on the platform, technology for label printing, equipment for reading and capturing variable information, repair services for printers and warranty extension policies; some accessories for printing and application of labels and design software. In addition to the possibility of acquiring printing services by personalized design.

To purchase ETINOR GLOBAL products and/or services, the contracting party must follow the following steps:

1. Access our website https://etinorglobal.com

2.Select the products you wish to purchase, as well as verify their availability.

3. Once the products have been selected, you must indicate the address to deliver the selected products.

4. Once the payment has been made, you must indicate if you want an invoice and specify the required fiscal data and an email account if you wish to receive the document in pdf and xml formats, otherwise you can download them directly from the SAT platform. We suggest you validate twice before continuing the process since we do not re-invoice due to errors in the information provided. The shipping period for invoices is 2 to 3 business days.

5. The products purchased will be delivered to the address indicated in accordance with the delivery policies of each service selected by the user and registered on our platform.

Products that display "shipping included" will be delivered under the standard service conditions given by the corresponding parcel company, according to the delivery CP.

All shipping requests will be processed from 8 am to 17 hrs to count the days of delivery from the day of purchase, those received at a later time will be counted from the next day.

99 minutes.

Same day delivery for the metropolitan area of the CDMX and next day delivery for foreign locations.

Deliveries are made from 9:00 am to 9:00 pm.

Red Pack Eco.

Deliveries in metropolitan and out of town areas will be made in a minimum period of 48 hrs and a maximum of 120 hrs.

1. If the user selects the Express mode, which corresponds to next day delivery, he/she will have to pay the difference with respect to the standard service included.

2. The delivery of the products inside the package will contain a referral note that must be signed by the user in order to make the warranty valid.

3. ETINOR GLOBAL is not obliged to reserve the existence in the inventory of the items added to the cart by each user.

SERVICE CONDITIONS

The main objective of ETINOR GLOBAL is to commercialize products and/or services to the users of the ETINOR GLOBAL platform that allows them to grow their business opportunities and make their operations more efficient with the identification of their products or processes through our labels and printing ribbons, supported by the technology to print, read and capture variable information.

ETINOR GLOBAL is not responsible for claims by the contracting party and/or user derived from improper use or improper storage of the products purchased through our platform. In the case of printing technology products, reading, capture, software and label applicators; each product contains instructions and/or user manual so that the user can handle it safely and correctly; it is the user's responsibility to read and follow the instructions for the correct handling and operation of the product purchased.

In the case of consumables, labels and ribbons, it is suggested to store them in the box that contains them and in a dry environment.

ETINOR GLOBAL reserves the right to refuse the provision of the service to any person who intentionally or by omission, provides false or incomplete information that could compromise the security of the service provided. Likewise, ETINOR GLOBAL reserves the right to refuse service to any user who has purchased products and/or services from ETINOR GLOBAL in the past and who has failed to comply with the Terms and Conditions herein stipulated; in such cases ETINOR GLOBAL will give notice to the contracting party about the reasons for the refusal to provide the service. Likewise, we recommend you to read the section "Reasons for refusal to provide the service".

LIMITATION OF LIABILITY

ETINOR GLOBAL will not be responsible for the improper use or mishandling of its products by a user. Each user is responsible for reading and complying with the safety manuals and instructions provided in relation to the products purchased, as well as keeping them stored in the conditions suggested in the first sections (dry environment and in a closed box).

ETINOR GLOBAL informs that:

1. It is a manufacturer of the products it offers in the category of labels, RFID tags and print ribbons, except those expressing "Zebra" in the brand section of the special RFID sub-category.

2. It is not a manufacturer of the products it offers in the category of printers, printheads, readers, mobile computing, dispensers, price tags, software, extended warranty policies and plastic fasteners.

3. We provide the products and / or preventive maintenance service of the same, under express certification of the manufacturer brands.

4. It is not responsible for the abuse or improper use that the user makes with the product purchased.

5. It is not responsible for accidents that could be generated by the use of the products purchased through ETINOR GLOBAL.

6. It is the user's responsibility to follow the guidelines and instructions for use of each product purchased.

7. The user is responsible for notifying ETINOR GLOBAL in case of receiving a damaged product or in bad condition, so we suggest that you check the product at the time you receive it at the address indicated for delivery.

8. The user is responsible for providing complete and accurate information regarding the address and delivery contact.

9. At ETINOR GLOBAL we have a quality system for all our processes.

10. The photos displayed on the website etinorglobal.com and etinorglobal.com of the products for sale (except the technology manufacturer brands), as well as photographs of the administrative and operational facilities; are intellectual property of ETINOR GLOBAL and therefore may not be reproduced under any circumstances without due credit or express authorization physically.

11. The photographs of the collaborators of the ETINOR GLOBAL family have granted their authorization to be used in the site etinorglobal.com and the digital communication spaces that the company considers pertinent.

PASSWORD

You are responsible for the password you choose to access ETINOR GLOBAL and the services, so we suggest you protect the security of your password.

Passwords must include an alphanumeric combination and contain more than eight characters. ETINOR GLOBAL cannot and will not be liable for any loss or damage arising from your failure to comply with the above requirements or from any misuse of your account by any third party.

Privacy Notice.

By accessing or using the Services, you are not authorized to: (i) access, tamper with or use non-public areas not intended for users of the Services, the computer systems of or the technical delivery systems of suppliers; (ii) examine, scan or test the vulnerability of any system or network, or bypass or circumvent any ETINOR GLOBAL security or authentication measures; (iii) access, investigate or attempt to access or investigate the Services by any method other than through the interfaces that ETINOR GLOBAL has arranged and published (and only in accordance with these Terms and Conditions); (iv) falsifying any quotation, promotion, ETINOR GLOBAL material or any part of the information in any email or publication, or using the service to send altered, misleading or false source identification information; or (v) interfering with any user's access, or tampering with or attempting to tamper with the server or network, including, without limitation, the following actions: (i) sending viruses, (ii) overloading, (iii) overflowing, (iv) sending spam or junk mail, (v) spamming the Services, (vi) or using scripts for the creation of content in such a way as to interfere with or create an undue burden on ETINOR GLOBAL's Services.

SERVICE

The service is exclusive in the Mexican Republic, according to Mexico City time (GMT-5).

The user must request the products in advance of the date you want to be delivered, in order to have these in the optimum time (subject to the time indicated by the parcel system depending on the federal entity of delivery).

The user, at the time of registration on our website must indicate an address for the delivery of our products. In case the user requires an additional quotation or advice should write directly to the customer service email online@etinorglobal.com so that our team can evaluate your request individually and providing an answer through the same means within 24 hours after we receive the email with the request.

If you need the delivery of the products outside the business hours provided by ETINOR GLOBAL or on a non-business day according to the Federal Labor Law, you may be subject to an extra fee or denied service in accordance with the policy of the parcel services used in our site etinorglobal.com.

SERVICE RESTRICTIONS

ETINOR GLOBAL reserves the right at all times to deny service in whole or in part to any user who misuses the service or who fails to comply with these Terms and Conditions or the ETINOR GLOBAL Privacy Notice.

ETINOR GLOBAL may access any information, as well as read, preserve, and make public such information, that it deems necessary to (i) comply with any applicable law, regulation, legal process or request of any Mexican authority; (ii) enforce these Terms and Conditions, including investigation of possible violations thereof; (iii) detect, prevent or resolve fraud or technical and/or security problems; (iv) respond to user support requests; or (v) protect the rights, property or safety of ETINOR GLOBAL, its users and the general public. ETINOR GLOBAL does not disclose personally identifiable information about users to third parties except for the exceptions contained in the

REPLACEMENT, REFUND, PENALTY AND CANCELLATION OF THE SERVICE.

If for any reason ETINOR GLOBAL is unable to deliver the selected product previously paid for, you will be notified and a full refund will be provided.

In case of dissatisfaction with the products received you must notify ETINOR GLOBAL at the time of delivery of the product and pointing out the causes of dissatisfaction via email to online@etinorglobal.com or phone 55 5354-1739.

In case of accepting the products at the time of delivery, it will be understood as a tacit waiver of the right to any refund.

CANCELLATION POLICY BY THE USER

In ETINOR GLOBAL we know and understand that there may be changes of plans, so we offer you a friendly and flexible cancellation policy.

If you cancel the sale of the ordered products, you will receive a refund as follows: REFUNDABLE will be made after notification and collection of the products purchased, subject to the assessment of the service department of the status of the product to be canceled and making the penalty of 14% of the total amount for the charge of the use of the payment platform, with a period not exceeding 5 days after the purchase. NON REFUNDABLE Cancellation more than 5 days after purchase or for damaged or used product. Shipping cost is not refundable.

COMMENTS AND REVIEWS

You may provide feedback, suggestions, requests for improvement, recommendations or other comments arising from your experience with ETINOR GLOBAL and its website etinorglobal.com. In the event that you provide feedback, you automatically assign all right, title and interest, including intellectual property rights, and agree not to assert any "moral rights" in the comments you leave in our "Comments and Reviews" section.

In order to interact in our "Comments and Reviews" section it is necessary to be a registered user and to have contracted our products and/or services.

Any comment, photo or video you share with us on social networks or on our website grants an automatic license for ETINOR GLOBAL to make use of it.

INTELLECTUAL PROPERTY

ETINOR GLOBAL is a registered trademark and the photographs displayed on the site tienda.etiflex@etinorglobal.com are the intellectual property of the brand, so their use or reproduction without the corresponding credit and express authorization is expressly prohibited.

APPLICABLE JURISDICTION

Any controversy derived from the products and/or services of ETINOR GLOBAL, will be governed by the present Terms and Conditions, and the jurisdiction and competence of the competent Courts of the state of Mexico will be applicable, expressly waiving the jurisdiction that by reason of its present or future domicile could correspond to the user.

We put at your disposal our telephone and e-mail for further information or any clarification. In the municipality of Tlanepantla de Baz at 55 5354-1739 and / or email online@etinorglobal.com from 9:00 am to 6:00 pm Monday through Friday; however, we promise to respond within 24 hours after we receive your email or message.

ETINOR GLOBAL reserves the right to revise and modify these Terms and Conditions, the changes will be notified through the email address you have registered or if necessary through our website.

If you continue to use our services after receiving notification of the changes, it will be understood that you automatically accept and are bound by the updated Terms and Conditions.